Ask us a question
Can’t find an answer to a question you have in the FAQ section?
This is a dedicated place for you to ask questions of our project team about waste collection options
Our kerbside services are changing.
From July 2025, Council will be introducing a 4 stream service, which includes:
These changes are required to comply with the Victorian Government’s policy requirements that aim to improve Victoria’s recycling services, divert more waste from landfill and reduce the impacts of greenhouse gas emissions.
We’re now seeking input from the community on the finer details of the service, outlined in our draft Kerbside Waste and Recycling Services Policy.
The Policy comes into effect in line with the introduction of the 4 stream services in 2025, and outlines:
Council is interested to hear feedback on all aspects of the Policy, however It should be noted that some aspects of the Policy are not negotiable, including the four bin model and collection frequency for each stream.
In 2023 Council appointed successful contractors to provide our kerbside waste and recycling bin services from mid-2025. In doing so, Council has locked in many aspects of the service, including the four-stream collection service format (waste, recycling, glass and food and garden organics) and the collection frequency for each stream.
In moving toward a four-bin waste and recycling system, Council is complying with the Victorian Government’s policy requirements that aim to improve Victoria’s recycling services, divert more waste from landfill and reduce the impacts of greenhouse gas emissions.
Council gave due consideration to consultation undertaken in 2022, where Council asked the community about the kerbside services that would work best for their household. Council received 267 survey contributions and 140 Quick Poll responses. There was broad support from the community for the introduction of a four-bin kerbside collection service, which helped to determine the base service model. Please click here to read the engagement findings report.
Many other aspects of the policy are being articulated for the first time, and Council is very interested to hear feedback from the community on topics including:
Share your thoughts via Survey
Click here to read draft strategy
Explore our Frequently asked Questions
Session One
Session One
2.00 - 3.00 pm
Click here to join the meeting!
Meeting ID: 464 939 921 33
Passcode: 7zJqrY
Download Teams | Join on the web
Session Two
Session Two
From 4.00 - 5.00 pm
Click here to join the meeting
Meeting ID: 457 422 685 564
Passcode: V98BPn
Download Teams | Join on the web
Session One
Session One
2.00 - 3.00 pm
Click here to join the meeting!
Meeting ID: 464 939 921 33
Passcode: 7zJqrY
Download Teams | Join on the web
Session Two
Session Two
From 4.00 - 5.00 pm
Click here to join the meeting
Meeting ID: 457 422 685 564
Passcode: V98BPn
Download Teams | Join on the web
All feedback will be considered by Council and will help finalise the Kerbside Waste and Recycling Services Policy, ready for adoption at the Wednesday 26 June 2024 Scheduled Meeting of Council.
The new 4-bin kerbside collection service includes:
All Victorian councils are required to provide a four-stream waste and recycling service to residents in line with the Victorian Government's Recycling Victoria Policy. These policy requirements aim to improve Victoria’s recycling services, divert more waste from landfill and reduce the impacts of greenhouse gas emissions.
The Policy requires household waste and recycling services be standardised across the state. All households will have access to four waste and recycling streams, including:
Councils across Victoria need to implement these changes.
FOGO makes up over 66% of waste in residential kerbside garbage bins in Murrindindi Shire.
By introducing FOGO service we can divert a significant amount of material from landfill and reduce our greenhouse gas emissions by compositing this material.
When organic matter ends up in the landfill it created methane, a greenhouse gas 25 times more potent than CO2
Glass, when crushed into paper in the recycling collection truck, contaminates recyclable paper material. making it unusable. By introducing a separate glass recycling service, we can increase the quantity and quality of recycled material allowing us to get the most value from our resources.
Council’s existing waste and recycling contracts finish in 2025, which means the new services will be introduced in July 2025.
In 2022, we participated in a tender process for waste and recycling collection services to enable us to implement the four-stream waste system, and in 2023, we appointed the successful contractors, as outlined below:
The draft Policy comes into effect in line with the introduction of the 4 bin services in 2025, and outlines:
Food scraps and garden waste will be accepted in your FOGO bin, including:
We will be providing more information to our community about the FOGO bin as part of a broad education program.
By introducing a FOGO service, we can divert a significant amount of material from landfill and reduce our greenhouse gas emissions by composting this material.
When organic matter ends up in landfill it creates methane, a greenhouse gas 25 times more potent than CO2.
For properties located within the “Defined Urban Zones”, the FOGO collection service will be mandatory. For rural properties along the collection route, the FOGO collection service will be optional.
The 4-bin waste and recycling collection service is mandatory for all properties within the “Defined Urban Zone” or township areas.. If you live within a township area, you will be required to have a four-bin waste service.
Along the collection route in Rural Zone areas, it will be mandatory to have a 3-bin collection service (General Waste, Mixed Recycling, Glass Recycling) and optional to have a FOGO service.
Properties not on the collection route can apply to have a service, however provision of the service is dependent on the requirements set out in Council’s Kerbside Waste and Recycling Services Policy.
Our draft Kerbside Waste and Recycling Services Policy outlines changes to our collection route to include additional roads and properties. This means some areas which have previously not received a kerbside collection service, will now receive services. In particular, the collection route has been extended to roads not currently serviced in many parts of the Shire but most notably across the Highlands / Caveat / Terip Terip area. Click here to view the waste collection route map.
Any property along the collection route (that has a house) is required to have a kerbside collection service. For properties in the Rural Zone it will be mandatory to have a 3-bin service (General Waste, Mixed Recycling and Glass Recycling) and the FOGO service will be optional. For properties within the “Defined Urban Zone” or township areas, a four-bin service is mandatory.
This change will impact properties that have previously not opted-into the kerbside service, despite being on the collection route, as well as those properties on roads which have been added to the route. If your property is not on our collection route, you will not receive these services but will be able to continue to use our network of Resource Recovery Centres where we will be adding services to enable recycling of food waste and separate glass.
Council has not yet determined the budget for the new services as contract details are still being finalised. Our draft Kerbside Waste and Recycling Services Policy outlines changes to the structure of the current Waste and Recycling Charges which appear on the Rates Notices of those properties with a current collection service. This includes the introduction of a new Waste Management Charge which will apply to all properties regardless of location or housing status, and kerbside collection service charges which will be applied on a cost recovery basis only.
The Waste Management Charge will fund those waste related activities that apply throughout the Shire, including public litter bins and dumped rubbish management, Resource Recovery Centre operations and waste education, while the kerbside collection service charges are set to recover exactly the cost of the service provided to the house.
The Defined Urban Zones are those densely settled township areas of the Shire defined in the maps at the back of the draft Policy. All properties in these areas will be required to have a four-bin waste service. This ensures that a critical mass of properties is subscribed to the service and makes the service viable.
The policy only relates to the kerbside bin collection service. Council does not provide a hard waste collection service. We operate five Resource Recovery Centres with subsidised prices for ratepayers and Shire residents.
In preparing the draft Policy, Council reviewed policies of other Victorian councils to understand the aspects of a kerbside service that are typically governed by a policy. This benchmarking exercise provided key insights, such as the broad exemption of businesses from mandatory service arrangements.
We also used feedback gathered from over 200 community members in late 2022 to inform the draft Policy.
The Policy has been reviewed by Council with feedback incorporated.
We will use community feedback to help finalise our draft Policy. All comments and suggestions will be considered, with the final Policy presented to Council in June 2024 for adoption.
Can’t find an answer to a question you have in the FAQ section?
This is a dedicated place for you to ask questions of our project team about waste collection options
The four-stream system is separated into:
Across Victoria, the four streams are mostly being introduced as kerbside services, meaning a four-bin system, complimented by drop off services. However, we understand one size doesn’t fit everyone and this approach may not be right for Murrindindi Shire. We are now trying to work out how to best implement the new system, which will come into effect in 2025.
To help us understand what will work best for our community, Council is seeking your input on a range of factors that will shape the way these future waste and recycling services are provided.
With some of your waste and recycling being directed to the new services, there may be changes to the existing kerbside services, including how often your general rubbish bin is collected. There are also some things won’t change, like your recycling bin being collected fortnightly.
Meanwhile, Council, together with councils across North-East Victoria, is participating in a joint tender for waste and recycling collection services. Community feedback will be considered as we move through the tender evaluation process and will influence our decision-making.
All feedback received will be considered and used to help standardise our household waste and recycling across Murrindindi Shire. Early next year we will report back to the community on the outcome of this engagement with a chosen model of waste collection. We will also keep you up-to-date on the outcomes of the tender process.
During 2023 and 2024, Council will work together with the community to help provide you with answers to all the detailed questions about the new service, including what materials can go in each bin, costs involves and exemptions.
From 5 October to 13 November 2022, we asked you to provide your thoughts and feedback on how you would like to see the four-stream system implemented in Murrindindi Shire. We received 267 submissions from the community and we are currently reviewing the information. Thank you to those community members who took the time to submit your ideas. Your valuable feedback will help us finalise the waste and recycling system.
with 267 contributions made
In October and November 2022, we sought input from the community on the format of future waste services. Several engagement methods were used to gather feedback from our community, including online and paper surveys, with 198 responses gathered, and in person discussions at a series of pop-up events across the Shire, where community members were asked to vote on different services formats. We also offered two online information sessions, which did not proceed due to limited registrations.
Based on the findings from this consultation, we have learned that:
For full results, please click here for the Community Engagement Findings Report.
Can’t find an answer to a question you have in the FAQ section?
This is a dedicated place for you to ask questions of our project team about waste collection options
PO Box 138, Alexandra VIC 3714
Council is proud to acknowledge the Taungurung and Wurndjeri people as the traditional custodians of the land we now call Murrindindi Shire. We pay our respects to First Nations leaders and elders, past, present and emerging, who are the keepers of history and traditions, knowledge and culture of this land. We commit to working in collaboration with the traditional owners of this land in a spirit of reconciliation and partnership.
The Loop - Privacy Policy
This site (The Loop) is owned, managed and operated by Murrindindi Shire Council (Council) using software licensed from Social Pinpoint. The site is managed in line with the Information Privacy Principles and the Privacy and Data Protection Act 2014.
For details on how Council collects and protects your personal information, refer to our Privacy Policy.
Council uses this site as a method of engaging with the community about a range of issues and projects. Council asks for feedback from the community in various methods, including surveys, notice boards or sticky-notes. Some of these methods may be in an open forum, which would visible to other visitors to the site.
Feedback collected on a particular topic is considered a ‘submission’ and its content (except personal details) is available to the public upon request under the Freedom of Information Act 1982.
The software platform The Loop website runs on and associated technology operations are provided by Social Pinpoint Pty Ltd. For details of how Social Pinpoint may access personal information, please refer to Social Pinpoint’s Privacy Policy.
Registration and Participation
Visitors to the site are encouraged to register to provide feedback and leave comments. Registration will enable Council to provide users information on projects of interest to them. The registration process includes the requirement for some personal information including name and email address. Optional fields include age, gender and township of residence.
This information is used by Council to better understand the demographics of our community interacting with this site. You may opt-in to receive marketing and promotional communications to help us improve our site and engagement campaigns.
However, in line with the Information Privacy Principle 8, you have the option of not identifying yourself to provide us with your feedback, wherever it is lawful and practicable. Should that be the case, please contact our Community Engagement Officer on 03 5772 0333 or email engagement@murrindindi.vic.gov.au
The following Terms and Conditions govern the use of Dindi - In The Loop (The Loop). The software platform is owned by Social Pinpoint Pty Ltd and operated by us, Murrindindi Shire Council.
By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.
If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Moderation Policy).
What are the conditions with a user’s account?
While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to us. In some cases, we or our agents may require access to your user accounts to respond to technical issues.
We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
What do we require from our users?
You must understand and agree that, without limitation:
Can your account be suspended or terminated?
We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.
If you want to terminate your own account, please send an email to engagement@murrindindi.vic.gov.au
Governing Law
These Terms shall be governed in accordance with the laws of Victoria, Australia, without regards to its conflict of law provisions.
Indemnification
Murrindindi Shire Council, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
What content do we own?
This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of Murrindindi Shire Council and its suppliers and licensors. Murrindindi Shire Council owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.
Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.
Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.
We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.
Disclaimer and Warranties
Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.
What happens if these Terms change?
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.
Contact Us
If you have any questions about these Terms, please contact us at engagement@murrindindi.vic.gov.au or phone (03) 5772 0333.
Enter your email address below. We will send you instructions to reset your password.
Back to Log in
Creating an account that will help us check that we’re hearing from a broad section of our community
Sign up with email
Already have an account? Log in now
Thank you, your account has been created.
Completing the questions below helps us better understand the diverse range of people who contribute their ideas. The questions are optional.
You’re using an outdated browser.
Some features of this website may not work correctly. To get a better experience we strongly recommend you download a new browser for free:
Would you like to follow this project to receive email updates?